booking
Our Booking Form takes a few seconds to complete. We will then contact you to discuss your trip and answer any questions you might have. This is your opportunity to figure out for sure if this trip is for you, without obligation. To secure your booking you must complete our Online Waiver and Application Forms and pay your deposit.
Final payment is due 3 months in advance of your trip start date unless otherwise indicated. Please note that deposits are absolutely non-refundable, and final payments are non-refundable after the final payment date.
Paying
All of our trips are priced in Canadian Dollars. The approximate exchange rate is given for your convenience on each trip information page.
Foreign clients (and Canadian clients paying with a credit card): You will receive your invoice via Flywire, our online payment and foreign exchange service, after we review your booking application. You will be given various options of payment by credit card or bank transfer. For foreign clients, the exact rates you will be charged will be listed in the currency of the country you indicate to Flywire. These rates are competitive and offer good value compared with other options like bank transfers. There is no additional fee for credit card payments as this is wrapped into the rate offered (hence the higher cost of credit card payments).
Canadian clients paying by E-transfer: You will be invoiced via our accounting system Quickbooks. Please send an E-transfer to billing@sawback.com. If you prefer to pay by credit card in CAD indicate this on your Application Form. We charge a 3% processing fee for CAD card payments.
Booking Conditions Fine Print
READ CAREFULLY – BOOKING, RESERVATION, DEPOSIT: A deposit of 50% of the total price or private guiding fee is due with your booking unless otherwise indicated. You are required to complete our waiver and application forms during the booking process. You will be sent an invoice via our invoicing system, Flywire which provides all payment options available except Interac e-transfers. Flywire also provides foreign currency rates for the various payment options so you can pay in your local currency. If you wish to pay in CAD by E-transfer send funds to billing@sawback.com. Final payments are due 90 days before your trip starts. CONFIRMATION / TRIP INFORMATION: Upon receipt of this registration form we confirm your booking and you agree to pay your deposit within 7 days. Each trip we offer has a detailed trip information page (available on our website) with the trip details, equipment list, proposed itinerary and logistics, etc. Read through this carefully before completing your registration. TRIP (CANCELLATION / MEDICAL / EVACUATION / THEFT) INSURANCE: Once you complete your registration, we enter into financial obligations on our side and we cannot refund payments or release you from your contractual obligations. Therefore, we highly recommend buying cancellation insurance to cover your losses for the case that you can’t participate or have to interrupt your trip “for any reason”. Also, all participants need to have internationally accepted health insurance for all activities pertaining to the trip, including coverage for emergency rescue and evacuation. If you already have insurance, please make sure that you will be covered for “roped travel” booking a technical trip including “Via Ferrata” trips. We will gladly refer you to a travel insurance provider who offers “adventure travel insurance packages” and with whom our clients have had positive claims experiences in the past. Generally, you will receive the best benefits if you buy your insurance within 10 days of our booking confirmation. We strongly urge you to read our Insurance Information page carefully before booking your trip. CANCELLATIONS AND OVERDUE PAYMENTS: If you need to make a late payment or cancel a booking, please do so in writing (best by e-mail). Please note carefully the payment schedule for your trip. If you are overdue on a payment we reserve the right to cancel your booking without notice. At our sole discretion we may offer to credit you your deposit, less an administrative fee, towards a future trip. Cash refunds are not possible under any circumstance. CANCELLED PROGRAMS: Once we confirm your booking, we guarantee your trip departure. However, we do reserve the right to change guides, particular lodging or the itinerary or venue, should unforeseen circumstances (guide sickness, hut or route closing etc.) force us to do so or should the physical condition of the participants (see below), weather or mountain conditions, make a continuation as planned too risky. We will not be deemed to be in default for any delay or failure to perform our obligations under this Agreement resulting from acts of God, the elements, war, acts of government, civil or military authorities, natural calamities, catastrophe, fire, flood, accidents, epidemics, shortage of transportation, or any other like events beyond our reasonable control. PERSONAL FITNESS and GROUP TRAVEL: Our programs rely heavily on the integrity of each individual to assess his or her skill level and physical condition accurately. It is the responsibility of each participant to be aware of the necessary skill and fitness level for a particular trip. When in doubt, please call and discuss this with us! For the protection of yourself and other group members, we reserve the right to deny participation to any unprepared participant at any time of the trip, in which case we cannot offer a refund! In order to accommodate diverse levels of ability and ambition as well as diverse personalities, the decision making of the guide has to be geared towards safety and finding a consensus within the whole group, which may not please each individual participant at all times. Clients who are not willing to fit in with a diverse group and/or have less flexible goals are urged to make a private booking.